Port Charlotte Holidays

Terms & Conditions

Llamas, Carn, near Port Mor, Isle of Islay Coastline

Making a Reservation

Please contact us to check availability of dates and property. The deposit is payable at the time of booking via cheque or credit card. The balance of payment is to be paid 8 weeks prior to arrival date.

Telephone/ email bookings will be held for 7 days pending receipt of deposit and booking form to allow for travel arrangements to be confirmed. Upon receipt of the deposit the booking will be confirmed. In periods of high demand we may contact you sooner for confirmation.

Bookings within 8 weeks of arrival are payable in full. Bookings made within 14 days of arrival should be paid in full by credit card over the phone.

Please make cheques payable to 'Port Charlotte Holidays' and send all postal correspondence to Margaret McCallum, 1A Hillhead Street, Milngavie, East Dunbartonshire, G62 8AF.

Arrivals and Departures

In general, our lets run from Saturday to Saturday. Your house shall be ready for you at 4pm and outgoing guests are requested to vacate the house prior to 09.30 am on the departure date. This is to ensure adequate time to prepare for incoming guests. If you are arriving after 5pm, please advise us in advance of your travel date to arrange access.

Prices Include

Broadband internet access, all bed linen and towels, travel cots, and high chairs. There is an additional charge for electricity charged at cost based on the amount consumed and calculated by meter readings - not a coin meter.

Cleaning

The property should be left clean and tidy on departure and we request that any damage / breakages be reported prior to departure in order that these can be rectified for incoming guests. In the unlikely event that a property is left in an inappropriate manner, an additional cleaning surcharge may be incurred. In certain circumstances damage and losses shall be charged in full.

Kilnave Cross, Isle of Islay

Pets

We regret that we are unable to accommodate pets.

Smoking

We request that guests refrain from smoking on the premises.

Occupancy

Please advise us if you think that the occupancy of your property shall exceed the number stated in your booking form.

Vehicles/Personal Property

In addition to cancellation and curtailment insurance, guests are recommended to take out holiday insurance to cover loss or damage to personal effects. Vehicles, accessories and contents are left at their owners' risk. The proprietor shall not be responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.

Holiday Protection

To minimize the cost and inconvenience of cancelled bookings, guests are strongly recommended to take out holiday insurance.

Cancellation

If you require to cancel a reservation for any reason we must be notified by telephone immediately and cancellation must be confirmed in writing within 5 days. In the event of a cancellation, we will make every effort to re-let the property. If we are able to re-let the property, you will be reimbursed in full less the sum of £25 to cover administration costs. However, we strongly advise that you take out insurance cover to prevent the following costs:

If we are unable to re-let the property, cancellation costs shall be incurred as follows:

  • More than 8 weeks before booking commences your deposit shall be forfeited.
  • Less than 8 weeks before booking commences you will be liable to pay the full cost of rental (i.e. deposit and full balance).

Adverse Travel Conditions

Where there are ferry / plane disruptions due to bad weather conditions or for any other reason, we cannot be held responsible for late or non- arrival at the properties and so no refunds can be provided.